Frequently Asked Questions

Have a question? We have got you covered. If you cannot find the answer you are looking for, feel free to contact our team at sales@scissorsdoctor.co.uk or call us on 07711 477477.

1. What types of products does Scissors Doctor sell?

We specialise in professional beauty and grooming instruments, including hair cutting scissors, barber scissors, thinning scissors, pet grooming scissors, nail cutters, cuticle nippers, tweezers, manicure and pedicure tools, razors, nail files, and complete grooming kits.

2. Are your products suitable for professional use?

Yes. All our instruments are designed and crafted to meet the high standards required by professional stylists, barbers, nail technicians, and beauty therapists. They are equally suitable for home use.

3. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund. Please visit our Return Policy page for full details.

4. How long does delivery take?

Standard UK delivery typically takes 3–5 business days. Express delivery options may also be available at checkout. For international orders, delivery times vary by destination. Please visit our Shipping Policy page for more information.

5. Do you offer international shipping?

Yes, we ship internationally. Shipping rates and estimated delivery times are calculated at checkout based on your location.

6. How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. You can use these to monitor your delivery status.

7. What payment methods do you accept?

We accept all major credit and debit cards including Visa, MasterCard, and American Express. Payment is processed securely at checkout.

8. My item arrived damaged. What should I do?

We are sorry to hear that. Please contact us within 48 hours of delivery at sales@scissorsdoctor.co.uk with your order number and photos of the damage. We will arrange a replacement or full refund promptly.

9. Can I cancel or change my order after placing it?

We aim to process orders quickly. If you need to cancel or amend your order, please contact us as soon as possible at sales@scissorsdoctor.co.uk or call 07711 477477. We will do our best to accommodate your request before dispatch.

10. How do I care for my scissors and grooming instruments?

To maintain the performance and longevity of your instruments, we recommend cleaning them after each use, oiling the pivot point regularly, storing them in a protective case, and having them professionally sharpened when needed. Avoid dropping or mishandling blades.

11. Do you offer bulk or trade pricing?

Yes, we welcome trade and bulk enquiries. Please contact our team directly at sales@scissorsdoctor.co.uk to discuss your requirements and receive a custom quote.

12. How can I contact Scissors Doctor?

You can reach us via: